PLC Laser Clinic - Refund Policy

Services: Unfortunately, for spa services & rituals we cannot accept any refund request, all services (includes spa packages) purchased, booked or completed services are final and non-refundable. Services cannot be refunded on because of concern or expected results. We are committed to assist our guest with all their concerns and shall advise for correction in post treatment protocol and regimen to be followed. It may require a follow-up visit at the spa for free consultation.

Promotional or Special Offer Items: On Sale and Special offers items and services are non- refundable; any deposit for booking services or events is also non-refundable. Rescheduling of appointment can only be done before 24 Hours.

Gift cards, Gift Certificates and Packages: Un-fortunately we cannot refund on Gift Cards, Spa Gift Certificates, Spa Packages, On Sale or Special offers, all sales are final and non-refundable. Some services in Spa Gift Certificates or Spa Packages can be exchanged for other services.

Products: Please be advised that due to hygienic reasons there are no refunds or exchanges on skin care and body care products (exceptions will be made for manufacturing defects*) PLC Laser Clinic may accept the product for an exchange or store credit only. Opened or used items are not eligible for return/exchange unless they caused a reaction*.

No Show / Same day Cancellation: All no-show appointments are non-refundable. Same day cancellations are non-refundable.

While our goal at PLC Laser Clinic is to make sure our product recommendations will work for you, sometimes your skin might not react as expected. We work with you to choose the best products based on their skincare needs. If you have received a skincare consultation or treatment from PLC Laser Clinic, we welcome your slightly used product as a return if it did not work for you. You may choose another product or get a full refund in the form of credit. Cash back is not available. However, if you have not received a treatment or consultation from PLC Laser Clinic prior to purchasing a product, we are sorry to say that we cannot accept any returns (used or unused). 

All online purchases are final sale. Please note, if ordering online, be mindful that if this is a new product for you, it might not work on your skin. If it doesn't work for you, please consider giving the product to someone else who may benefit and/or come in for a skin evaluation or treatment if you haven’t had one, and we can make a product recommendation for you to purchase in the Clinic.